Complaint

Complaint details

Provide details of your complaint below.

Supporting documents

Upload file

Upload file

Phone number

Your involvement *

Agreement/Proposal number

What type of loan is this regarding? *

Please provide details of your complaint below *

Adviser *

Service provider *

Supplier

Escalation reason *

Escalation team *

Cause *

Outcome *

Details of action taken to resolve the issue *

Is the subject of the complaint considered a vulnerable person?

Yes No

Vulnerability *

Please detail the vulnerability *

Redress awarded?

Yes No

Rationale for the award of redress *

Authorised by *

I will take ownership of the complaint

Assign to *

What would you like us to do to resolve the issue?